Payers are at the center of healthcare. Every day they handle records and claims from thousands of care providers, ranging from community-based physicians’ offices and freestanding emergency departments to large hospitals and full-service medical centers. At the same time, payers navigate the complexities of state and federal agency deadlines, mandates and reporting requirements.
That diverse group of stakeholders has one common desire: A simple, and speedy, information transfer. Achieving that essential outcome means properly leveraging a core technology in use by 100% of payers: fax.
Whether it's paper transmissions or a digital process (or both), fax connects payer to provider across the healthcare spectrum. Faxes are sent and received all day, every day, and the volume is massive. Payers receive, on average, more than 500 faxes a day, usually more than 75 pages each. And almost a third to half of those are processed manually.*
With an outdated or inefficient fax system, that is a formula for bottlenecks, delays and dissatisfaction. A trustworthy solution is essential, as a recent study of payers made crystal clear:
“In less than 30 days we went from the Flintstones way of faxing to a Star Wars way of faxing. The deployment was very simple and easy and so was the administration. Our users are very excited to use Concord Fax. No longer do we have lost or incomplete faxes. All faxes are delivered right into our email client, giving us the choice to print them out or not, which saves us money on consumables like paper.”
— IT Manager of a Premier Diagnostic Laboratory
With Concord’s fully digital, turnkey fax solution, payers are discovering that getting fax under control can be so much more than simply upgrading and updating the receiving process. Payers can achieve ease, efficiency and quality improvement through:
More than anything, payers need a reliable, fax solution that delivers. With Concord’s system of multiple data centers and intelligent call routing, the dead-end “fax retry” process is eliminated. Concord Cloud Fax also offers multiple ways to send and receive, including email, print-to-fax and the ability to interface with systems already in place., Users can access the fax queue via Concord’s online portal to monitor progress.
“Our customers love the solution! Today, we have almost no support calls related to faxing because Concord Cloud Fax is such an effective solution. Our users send an extremely high rate of successful faxes, which is a huge benefit for them. They no longer have to check a fax queue every day, freeing up time in their daily workflow to spend with patients.”
- A leading provider of healthcare software and SaaS solutions
Curious about all the ways Concord Cloud Fax can improve staff workflows, boost provider satisfaction and speed turnaround times? Please fill out this form, and we’ll be in touch to start a conversation.
*The Evolution of Digital Communication Strategies: Optimizing Payer and Provider Communications, Concord Technologies & Xtelligent Healthcare Media, 2021.