Long-term and post-acute care facilities, or LTPACs, are a vital link in the healthcare continuum. In their post-acute, or rehab, function, they bridge the gap between hospital and home for many patients. In their extended care role, they provide a trusted service for those who are unable to live independently.
Unsurprisingly, these facilities are very busy. If a LTPAC’s information collection and distribution is still reliant on paper, that can lead to inaccurate or delayed data exchanges. Those, in turn, can hold up patient movement and treatment and can also mean slower or reduced payments from insurance providers and/or Medicare and Medicaid.
A paperless, cloud-based fax solution that integrates with electronic health record (EHR) and other data-management platforms can help with accurate patient and facility data. Concord’s fax technology offers that interoperability and more.
Whether it's manual or a digital process (or both), fax is the glue connecting the teams within LTPACs as well as to their external referring partners and facilities. An outdated or inefficient fax solution can put the brakes on those communications, contributing to inefficient operations and delayed care.
"After evaluating several solutions…we chose Concord Fax Online, a hosted IP fax, over a fax machine, due to its ease of deployment, cost, reliability, network capabilities and user-friendly interface. IP fax was also a logical solution due to speed of implementation, real-time failover for both inbound and outbound communications and fully-secured data centers that are encrypted; guaranteeing secure communications that is in line with compliance standards.”
— IT Manager with an esteemed school of medicine
To optimize their EHRs and other document management systems, LTPACs need a fax solution and technology partner that meets today’s clinical document management needs and anticipates those of tomorrow. Concord’s longstanding partnerships with hundreds of healthcare providers across the care continuum has resulted in a platform of digital, turnkey fax solutions that create ease, efficiency, and quality improvement through:
LTPACs demand a reliable fax and data solution that (literally) delivers. With Concord’s system of multiple data centers and intelligent call routing, the dead-end “fax retry” process is transformed. Concord’s solutions also offer multiple ways to send and receive, including email, print-to-fax and the ability to interface with systems already in place. And at any time, users can access the fax queue via Concord’s online portal to monitor progress.
That reliability is then supplemented by fax routing and prioritization. AI-driven data extraction streamlines workflows so that information related to intake, referral, care coordination or claims gets to the right person at the right time.
“Though the product is excellent, I feel that it is the people at Concord that make the business successful. They have delivered beyond our expectations. I wish I had known about Concord Fax sooner because it would have made my life, and everyone’s life, much easier. I highly recommend them.”
— IT Manager at premier diagnostic laboratory
Curious about all the ways Concord’s suite of fax solutions can improve systemwide workflows, help reduce overhead and enhance service delivery? Please fill out this form, and we’ll be in touch to start a conversation.