Providers of community-based behavioral health services, substance use disorder treatment and long-term care for clients with intellectual and developmental disabilities face an astounding set of administrative and operational challenges every day. Adding to that pressure is the awareness that inefficient data access and usage can lead to rejected claims and delayed reimbursement, disrupting the ability to provide outstanding, person-centered care.
Providers are responding by standing up integrated IT and electronic health record (EHR) systems that anticipate the needs of everyone from front-line care providers to executives, billing and other administrative personnel. A fax solution that can quickly and securely transmit data, use analytics and artificial intelligence (AI) to extract and route information, and support workflow management is essential.
Whether it's paper transmissions or a digital process (or both), fax brings together behavioral health providers with on-site and remote caregivers, office staff, referral partners, moves between all these groups every day, and an outdated or inefficient communication system can create internal bottlenecks and contribute to service disruption, incorrect agency reporting to regulators and, crucially, delayed care and reimbursement.
“Concord Fax Online eliminated the costs associated with an in-house solution and they were also able to make a specialized adjustment that catered to our business needs. Their system was easy to deploy, and it was up and running instantly.”
— Analyst with a premier direct selling company
Behavioral health providers need a fax solution and technology partner that meets today’s needs and anticipates those of tomorrow. Concord has partnerships with multiple behavioral health and human services agencies and understands their unique interoperability challenges. Concord’s fully digital, turnkey fax solutions help them achieve their goals by creating ease, efficiency, and quality improvement through:
Behavioral health agencies seek a reliable fax and data solution that (literally) delivers. With Concord’s system of multiple data centers and intelligent call routing, the dead-end “fax retry” process is transformed. Concord’s solutions also offer multiple ways to send and receive, including email, print-to-fax and the ability to interface with systems already in place. Users can access the fax queue via Concord’s online portal to monitor progress.
That reliability is then supplemented by fax routing and prioritization. AI-driven data extraction streamlines workflows so that information related to intake, referral, care coordination or claims gets to the right person at the right time.
“After evaluating several solutions…we chose Concord Fax Online, a hosted IP fax, over a fax machine, due to its ease of deployment, cost, reliability, network capabilities and user-friendly interface. IP fax was also a logical solution due to speed of implementation, real-time failover for both inbound and outbound communications and fully-secured data centers that are encrypted; guaranteeing secure communications that is in line with compliance standards.”
— IT Manager with an esteemed school of medicine
Curious about all the ways Concord’s suite of fax solutions can improve agency workflows, help speed reimbursement and enhance service delivery? Please fill out this form, and we’ll be in touch to start a conversation.