Cloud-based services enhance our lives every day. From video streaming to touchless payment applications, our lives are increasingly digital. Shouldn’t your business be the same?
Many businesses, of all sizes and in all kinds of industries, have adopted cloud-based platforms to great success — except in one area. Their fax capabilities are sometimes still a stitched-together patchwork of fax servers, standalone fax machines and plug-in apps to send and receive data.
This is often an expensive, inefficient, way to do business. It’s not a matter of your data working smarter, or harder — it’s just not working entirely. The solution can be found in Concord’s single, unified cloud fax platform.
Start with the actual usual fax hardware. Whether it’s a single machine or room full of servers, all these devices must be maintained. That means new purchases, pulling capital away from other expenditures. Then there’s the cost of staff to make sure that fax system is up and running.
Try Concord’s paperless, cloud-based fax solution. Concord can integrate into existing workflows and provide an implementation with minimal disruption to daily operations.
Ready for further improvements? Concord’s experience in providing analytics and artificial intelligence functionality means that your new cloud fax system also can extract and properly route information that you send and receive. Also, you’ll be able to track what has arrived and been sent, and how it was analyzed, and the data was routed.
“Concord Fax Online eliminated the costs associated with an in-house solution and they were also able to make a specialized adjustment that catered to our business needs. Their system was easy to deploy, and it was up and running instantly.”
— Analyst at a Large Company
Whatever your business, you need a fax solution and technology partner that meets today’s document management needs and has the flexibility to grow with needs over time. Concord’s 20+ years of reliability and innovation has resulted in great customer retention thanks to a platform of fully digital, turnkey fax solutions that create ease, efficiency, and quality improvement through:
More than anything, it’s essential for businesses to know that their inbound and outbound fax system is working in real-time. Concord makes that happen through its system of multiple data centers and intelligent call routing, which have transformed the dead-end “fax retry” process. Concord’s solutions also offer multiple ways to send and receive, including email, print-to-fax and the ability to interface with systems already in place. Users can access the fax queue via Concord’s online portal to monitor progress.
That reliability is then supplemented by fax routing and prioritization. AI-driven data extraction streamlines workflows so that information gets to the right person at the right time.
“As we evolved it became quickly apparent that we would have to keep maintaining and upgrading our solution. With Concord, all of the upgrades are included, all of the maintenance is included, and you no longer have to support all of the effort that it would take to maintain an in-house system.”
— Vice President of IT at a Major Financial Institution
Curious about all the ways Concord’s suite of fax solutions can improve your workflows, help reduce overhead and enhance service delivery? Please fill out this form, and we’ll be in touch to start a conversation.