The Hidden Work of Healthcare Intake

A referral may have arrived, but staff still have to identify the patient, find missing information, route the right documents, and track what happens next.

See how four healthcare organizations changed these workflows and the results they reported, including:

• 70+ staff hours returned each week at Seattle Children’s Hospital
• Bed-capacity utilization increased from 64% to 91% at Hendricks Behavioral Hospital
• An 8% improvement in average admissions per day at Oceans Healthcare