“Our entire experience with Concord was above and beyond our expectations. We wish other vendors measured up to them.”
— IT Project Manager, Government Entity
Concord vs RightFax: The smarter way to send and receive faxes
No telephony, no software updates, no patches: all the functionality you need from your on-premises fax today, simplified and strengthened with Concord Cloud Fax.
Move off RightFax without rebuilding everything around it.
Keep the fax numbers, integrations, routing, and user processes your organization already depends on. Concord helps healthcare organizations replace the RightFax environment behind them without carrying the servers, upgrades, telephony, and specialized administration into another cycle.
Who uses Concord Cloud Fax and Concord Fax Automation?
What are you signing up for at the next renewal?
RightFax may be doing its job. The question is how much your team has to keep doing around it.
Another cycle can mean carrying all of this through another contract term:
Even with Cloud Connect or Managed Services, you may still be carrying a RightFax-based environment through another contract term.
Before you renew, look at what's tied to RightFax.
RightFax is rarely just a fax server.
That is what makes replacing it difficult.
Your organization may have hundreds or thousands of fax numbers in circulation. Epic and other applications may depend on it. So may routing rules, email and folder delivery, MFPs, APIs, archiving, and processes built up over years.
Concord starts with those dependencies, not with the server.
Keep the numbers everyone already uses
Port existing fax numbers instead of changing how patients, providers, payers, pharmacies, business partners, and internal teams reach you.
Keep the connections your organization depends on
Preserve required integrations, routing, email and folder delivery, production fax, APIs, and other established processes. Concord provides dedicated RightFax migration support to help transition existing configurations.
Plan the cutover around what cannot stop
Map dependencies, test required connections, and phase the transition around the processes that cannot tolerate interruption.
Keep what works. Get rid of what you have to manage.
Get the RightFax infrastructure off your team's plate
Concord operates the fax platform and transmission service, so your team no longer has to maintain the RightFax application environment or carry it through another upgrade or infrastructure refresh.
When a fax fails, it shouldn't become an IT project.
Active-Active datacenters deliver 99.99% uptime, while patented SureConnect™ monitors fax routes and automatically reroutes failed transmission attempts across alternate paths.
When you need help, reach someone who knows fax.
Concord provides US-based support with average hold times under one minute, included at no additional cost.
Keep the security controls healthcare requires.
Concord supports HIPAA requirements and is HITRUST and SOC 2 certified.
Not every RightFax environment is the same.
Still running RightFax on premises?
Keep the numbers and required connections without rebuilding the RightFax environment for another server, software, telephony, or upgrade cycle.
Already moved telephony to Cloud Connect?
Cloud Connect moves fax transmission to the cloud, but the RightFax application environment remains. Concord provides a path to move the rest while preserving the numbers and connections you need.
Already paying OpenText to manage RightFax?
Managed Services may have reduced the day-to-day burden. The question at renewal is whether you want another managed RightFax term or a path away from the environment altogether.
Find out what it would take to leave RightFax.
Start with your environment, not a generic demo.
Tell us how RightFax is deployed today, what depends on it, and what decision is coming up. We'll help you understand what needs to move, what can stay in place, and what a realistic migration path looks like.
I Want a Customized Demo