About This Two-Pager
It’s well understood that the intake operation is fast-paced and time-dependent, with much of the process spent in the weeds of paperwork and scattered patient information. This reactive approach gets the job done but fails to collect structured data, leaving little to no understanding of process bottlenecks, gaps in workflow, or opportunities for new business. If your organization is not investing in the collection and standardization of referral data, you leave the door wide open for data-driven organizations to take the lead.
To optimize the overall health of your business and be a leading provider of patient care, your organization needs to track and examine four metrics regularly.
